Delivery Policy

  1. General Overview
    This Delivery Policy outlines the estimated timeline and general procedures for order fulfillment and delivery. Please note that these are general guidelines based on typical processes. Actual delivery times may vary significantly depending on the final destination, product specifications, logistics arrangements, and factors beyond our control.
  2. Order Processing & Fulfillment Timeline
    The total duration from order confirmation to final delivery is an estimate. A typical timeline is structured as follows:
    Order Confirmation & Deposit Payment: 1-3 business days after receipt of your deposit or payment as per the proforma invoice.
    Pre-shipment Preparation: Approximately 15-25 business days. This phase includes final production checks, compliance inspections, and export packaging.
    Shipping & Transit: Land transportation time 3-10 business days. International shipping time depends on the specific shipping method and destination port.
    Customs Clearance & Final Delivery: Approximately 5-10 business days. Goods clear import customs and are transported to the final delivery address agreed upon in the sales contract.
    Therefore, the estimated total lead time from order confirmation to delivery is approximately 35 to 58 business days. This is provided that all required documents, payments, and instructions are received from the Customer promptly and in good order.
  3. Key Factors Influencing Delivery
    Customers should be aware that the following factors can impact the delivery schedule:
    Completion of Payments: Order processing will only commence upon our receipt of the agreed deposit or full payment. Any delays in payment will directly delay the entire timeline.
    Customs Clearance: Import customs clearance is the responsibility of the Buyer. Delays at the destination port due to documentation, inspections, tariffs, or local regulations are beyond our control and will extend the delivery date.
    Logistics & Force Majeure: Shipping delays, port congestion, adverse weather conditions, strikes, political instability, or other unforeseen events (“Force Majeure”) can significantly impact transit times.
    Order Specifications & Availability: Highly customized orders or configurations requiring special parts may have longer preparation times.
  4. Shipping & Incoterms
    The specific shipping method, carrier, and costs are determined on a per-order basis and are detailed in the individual sales contract or proforma invoice. The agreed **International Commercial Terms (Incoterms® rules), such as FOB, CIF, or DAP, will clearly define the point at which risk and responsibility transfer from us to you. It is the Customer’s responsibility to provide accurate final delivery instructions and to appoint a reliable customs broker at the destination if required by the chosen Incoterms.
  5. Tracking & Communication
    We will provide you with key shipping documents (e.g., Bill of Lading/Air Waybill, Commercial Invoice, Packing List) once the goods are dispatched. For orders where we manage the main freight, we will share tracking information for you to monitor the shipment’s progress.
  6. Disclaimer of Liability
    We shall not be held liable for any delays in delivery resulting from the factors listed in Section 3, including but not limited to customs delays, logistics carrier delays, or Force Majeure events. We strongly recommend that Customers account for potential variability in transit times when planning their operations.
  7. Contact for Delivery Inquiries
    For specific questions regarding your order’s status or this policy, please contact our Sales or Logistics Team at: [email protected]
    WhatsApp: +86 182 8038 5927
    Telephone: 86-028-81759494